SHIPPING TERMS & CONDITIONS
All orders are packed and shipped as soon as possible after your order is received. If your order is placed before 12pm we try and despatch same day. During busy periods and public holidays, delays will occur.
All our parcels are delivered by Australia Post and once it has been despatched from our premises it is then in the hands of the courier. The Tasmanian Honey Company does not have any control on how quickly it reaches you. You will receive a tracking notification email from Australia Post once your order has been packed and despatched.
Once you have purchased an order you will automatically receive an email confirmation. An “order complete” email will also be sent once Australia Post has collected your parcel. However, we rely on automatic technology to send these notifications so if you do not receive them please email us at [email protected]
Shipping is calculated at the checkout using Australia Post rates and is weight sensitive. If you wish to receive your parcel quickly, please ensure to select “express post” as we cannot guarantee a particular time frame for delivery.
We take pride in packing at despatching your orders in the best possible condition, however sometimes mishandling happens in transit and your order may reach you in a unsatisfactory condition. If we could personally deliver the goods directly to your door we would but we do have to rely on a courier. If you have received damaged products, please email us at [email protected] with proof of damage and your order number.
We prefer to send with Australia Post using the ‘signature on delivery’ method, due to honey being a food product and heat sensitive, it can not be left in direct sunlight. If you would like your parcel to be ‘safe dropped’ please add this to the comments section at the checkout. Please note if you request ‘safe drop’ this will be at your own risk and will not classify for a refund/return if the honey has been overheated upon delivery.
Returns and refunds cannot be made if a change of mind has occurred or if the product has been opened. Using our discretion, we have the right to refuse a refund or return depending on the reasoning.
International – Certain countries have weight limits of 2kgs of honey due to importation regulations. If your delivery address is not recognised at the checkout, you may be over the limit for that destination, therefore, please adjust your cart to under 2kgs. New Zealand is strictly prohibited for any Australian honey.
Domestic – Due to strict Biosecurity regulations, we are unable to send honey to Western Australia or Kangaroo Island.
All prices are in AUD and includes GST where applicable.
We accept PayPal and Visa/Mastercard (Stripe). PayPal and Stripe are third party companies that cannot store your payment details with us using encryption.
The Tasmanian Honey Company remains in ownership of the goods until full payment is received.
Examples of personal information we may collect including names, addresses, email addresses, phone numbers. This personal information is obtained from our website, email correspondence or in store. We collect your personal information for the primary purpose of providing our marketing services to you. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists any time by contacting us in writing.
Your personal information is stored in a manner that protects it from misuse and loss from unauthorized access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.
For more information or concerns relating this policy, please contact us directly.
Contact us at [email protected] for questions related to refunds and returns.